Brink & Mortar Return Policy

To enhance the return process of in store purchases, please follow these guidelines:

  • Make your return within 30 days of purchase.
  • Present the original sales receipt. 
  • Returned item must be in the original package and in saleable condition. Tags must be intact on all clothing.  
  • Special orders are not returnable
  • Items that have been specially cut, made, trimmed or mixed are not returnable.  
  • Large items returned to the outside lot must be verified by an employee.
  • Returns will be made in the same tender as original purchase.  Checks require a 7 day waiting period before any refunds are given. 
  • Items without receipts may be returned at our discretion for a store credit (gift card). 

Live plants have no guarantee. Please do not purchase a plant that shows signs of stress, imperfections or disease. We strive to purchase from reputable sources and present them as is.

Online Order Return Policy

Executive Summary:
If you need to make a return, call Customer Service at (833) 800-5906.

Longer Version:

When buying from this website, you have a 30-day window from the date of purchase in which to return the item. Returns must include the item in new condition in its original packaging, with all shipped parts, accessories, and documents.

Returning Via Your Local Store
The quickest and easiest way to return an item you have purchased on this website is to take it to your nearest Do it Best member store. The store will inform us you've returned the item, and we will credit the purchase price back onto your credit card.

Returning Via Shipping
If you are unable to return it to a local Do it Best member store, and have to ship it back to us, you will need to first contact our Customer Service Department:

Telephone: (833) 800-5906 M-F 7:30a-7:00p EST 


Customer Service will issue you a Return Goods Authorization (RGA) number, and let you know which of our warehouse locations you'll be sending it to.

If the item arrived to you damaged, is defective, or is incomplete, we will email a call tag for you to print out and apply to the shipping box, and we will refund both the purchase price and the original shipping charges. If not damaged or defective, you will need to pay to ship the item back to us, and your original shipping charge will not be refunded. 

Once you've shipped the item, call or email Customer Service with the tracking number. As soon as we verify the item has arrived safely back at our warehouse, we will refund the appropriate amount back onto your credit card. Failure to utilize the RGA number or to inform us of your tracking number will result in your refund being delayed, and in some cases even forfeited. So make sure to retain proof of return shipment and delivery of returned products.

Refund Time Frame
Rest assured, we will immediately refund your card, and will email you a receipt showing this. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.

Some items cannot be returned. These include:

  • Personal Protective Equipment (such as face masks) if the packaging has been opened.
  • Food items, toiletries, and other health/personal care products.
  • Propane tanks
  • Gas-powered equipment, unless it is in brand new, never-been-used condition.
  • Items that are missing packaging, or are no longer in re-sellable condition.

Note: Some items may be subject to a 20% restocking fee.